Frequently Asked Questions

Digital Product FAQ

How long does it take?

Our artists draws each Turn Me Yellow caricature from scratch and we aim to get your hand-drawn portrait to you as soon as possible. It usually takes 2 to 3 days, though can sometimes come earlier or later depending on the time of year!

What currency are Make Yellow Me prices?

All prices on our store are denominated in USD.

Can you send the editable/vector file?

If requested by the customer, Yes (free of charge).

What can I have as my background?

Whatever you want! You just let us know your idea and we will make it happen.

What payment options are available?

We accept Visa, Mastercard, AMEX, Discover cards and PAYPAL. You can also pay using Apple Pay, Google Pay, Klarna or AfterPay.

What if I am not happy with my portrait?

We have a satisfaction guarantee policy. That means we will make free revisions until you are 100% happy with your portrait!

Can I send individual and group photos to create a group portrait??

Yes, our designers will put all the pieces together.

What type of photos should I send?

A clear Face and Body photo shot.

 Do pets count as a person?

Yes! Each furry friend is counted as a person so make sure you include them in the count or you will be charged

Can I do whatever I want with my portrait?

Yes, we put no restrictions on your portrait, it’s yours to do whatever you want with it.

Can I get a preview of how my order will look like before placing an order

Since our product is hand-drawn from scratch by real artists, we’re unable to generate a preview of how the picture would look like before ordering. The good news is you can request to amend your drawing once its complete until you’re 100% satisfied.

Do you ship to my country?

Yes we can ship anywhere in the world!

How much does it cost?

Prices vary depending on the number of characters (people/pets), illustration style (shoulders up/full body) and background (standard/custom/none) you choose! You can explore prices for the artwork you have in mind on ourTurn Me Yellow product page.

Printed Products FAQ

When will my order ship?

First of all, your drawing will be carefully drawn in 2-3 days. We will send it to you by e-mail for your approval. After you approve your drawing, we start the printing process from our printing centers in USA, EU, AU, whichever is closest to you. The printing process usually takes 2-3 days. After your product is printed, it will be shipped quickly.
NOTE:Since there will be no printing without your approval, you should know that the shipping time will be extended for your revision requests.

Printing logos and other copyright material

Please note that we are not legally able to print illustrations that contain materials such as logos or characters of which we do not own the rights. For example, we can not print an illustration that contains the Nike logo. Thanks for your understanding.

What is your return policy?

Due to the nature of this product being custom, we do not accept returns other than when the product is damaged or incorrectly printed. *Please note that incorrectly printed means that the product has been printed differently from how the product was designed by the customer.*

Who do I contact for press inquiries?

For all press inquiries email: and your email will be forwarded to the best person!

Inches or centimeters?

All pieces are in inches.

What carrier do your orders ship to?

Most U.S. orders are shipped via UPS.

Which methods of payment do you accept?

We accept Visa, Mastercard, AMEX, Discover cards and PAYPAL. You can also pay using Apple Pay, Google Pay, Klarna or AfterPay.

Who do I contact for any other questions?